Booking Conditions & General Information

Booking Conditions

Prices
Shown in sterling are correct at the time of viewing (although still subject to errors & omissions) and are subject to surcharge only as a result of government action, such as the imposition of VAT or other taxes. The right is reserved to revise prices at any time and these will become effective immediately for all bookings taken after the website is updated. No price increases will apply once full payment has been received. Prices are normally based on Daily basis and are calculated from your arrival date. When the duration of your stay crosses into another season, your price will be calculated on a pro-rata basis.

Booking Form
Agreeing to the Ultimate Santorini terms and conditions must be completed and signed by the first named person on behalf of all those named. This should be returned with the full deposit payable. Your booking will be confirmed on receipt of your deposit.

Your Damage Deposit
Is a compulsory component of your holiday to protect the owners and/or management companies of villas/apartments against loss and/or damage pertaining to fixtures, fittings and possessions. The key deposit is payable by cheque or by letter of credit card authorisation for £1,000 or as specified depending on individual property. This amount needs to be arranged with your deposit. Villa/Mansion inventories should be checked on arrival and any necessary deductions from deposits agreed with the local manager. Refund key deposits within 1 weeks of return home subject to there being no outstanding claim.

Your Balance
Of payments is due 8 weeks prior to commencement of rental. Unless previously agreed, non-payment by this time may result in cancellation and loss of deposit. Transfer details & Villa rental property details will normally be dispatched 2 weeks before departure. Accommodation is reserved exclusively for those persons named on the confirmation/invoice. No other persons are permitted to stay in the Villa without the written permission of Ultimate Santorini and the receipt of appropriate payments. Over occupancy can result in penalty charges and may be in contravention of local legislation.

Rental Duration
Prices in this programme are based on a minimum 3 days stay unless otherwise stated. Other durations will be considered subject to availability and season. Start days for rentals vary from location to location - please check at time of reservation/enquiry.

Arrival at your Accommodation
Your Villa will normally be available after 16:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 11:00 on the day of departure. All possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.

Amendments
To bookings, e.g., name or date changes, additional persons, etc. after written confirmation will be subject to an amendment fee of £100.

Cancellations
Your booking is subject to the following scale of cancellation charges: Cancellation charges apply to Standard Booking Rate Only. Any special discount booking Rates will incur - Full loss of monies paid 

• Cancellation date prior to arrival | Cancellation charges;
• More than 56 days prior to arrival  - Loss of Deposit Paid
• 55 – or less prior arrival | 100%

Cancellation must be confirmed in writing and signed by the person who signed the booking form. Should the full period of rental which has been paid for not be utilised due to late arrival or early departure, we regret no refund is possible.

Passports/Visas
Ultimate Santorini cannot accept responsibility for failure to carry valid passports, visas, licenses or other necessary documentation.

Force Majeure
Except where expressly stated in these booking conditions Ultimate Santorini cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure. In these booking conditions force majeure means any event which we, or the supplier of the service(s) in question could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/roadwork's, unavoidable technical problems with transport and all similar circumstances beyond our control. Please see 'Holiday Insurance.' Whilst we do not exclude or limit our liability for loss or damage sustained by clients as a result of negligence by our employees or agents, this cannot extend to actions/omissions by the property owner over whom we have no direct control. Nevertheless, we will offer all reasonable assistance in the settlement of any dispute which may arise.

Complaints
Whilst we endeavour to make sure that you enjoy your Villa holiday, sometimes things go wrong. If you have a problem or query during your holiday, please bring it to the attention of our Management 0044 (0) 7929208845 immediately so that they have an opportunity to put it right at the time. If your complaint cannot be completely resolved locally, you must inform our management company and follow this up within 14 days of your return home by writing to our UK office. (info@ultimatesantorini.com) If you fail to follow this procedure, we cannot accept responsibility for any claim, as we will have been deprived of the opportunity to investigate and rectify the problem.

Photographs
Photographs are intended to give an overall impression of individual villas or resorts. The company does not accept any responsibility for items of furniture, etc. which appear in photographs but may have been changed or removed, nor for any changes to aspects or views since photographs were taken or descriptions compiled.

Our Commitment to You
We plan our Villa portfolio months in advance and occasionally properties are withdrawn for reasons beyond our control or circumstances make them unavailable/unsuitable for rental. Fortunately this is a very rare occurrence but we will advise you as soon as possible and always endeavour to offer an alternative property of an equal or higher standard if we are forced to make changes to your holiday plans due to circumstances outside our control.

Building work
Any resulting disturbance from sites close to any properties featured in our programme may occur at any time during the year. Some resorts are continuing their development and local works may be taking place or may be planned. Where we are aware in advance that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment, we will advise you. We will endeavour to offer you alternative villa accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation, we will refund all monies paid for your villa/apartment (excluding insurance premiums and any amendment charges or any ancillary costs such as flights or car-hire). Ultimate Santorini has no control over building work and, due to its often intermittent nature, is not always aware when it may commence. Should building work commence during your stay, we regret we cannot accept any responsibility or liability.